Privacy Policy

Backbone IT Solutions, LLC ("Backbone," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through backboneitsolutions.com (the "Site"), how we use it, and the choices you have.

Information We Collect

We collect information in two ways:

• Information you give us directly — such as your name, email address, phone number, and the details of your project when you submit our contact form, request a quote, or schedule a site survey.
• Information collected automatically — such as pages visited, time on site, and general location, via Google Analytics (see "Analytics & Cookies" below).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or assessments
• Schedule and perform site surveys and installation work
• Communicate with you about your project or service
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information to third parties.

Analytics & Cookies

We use Google Analytics to understand how visitors use our Site. Google Analytics uses cookies and similar technologies to collect anonymized usage data, such as pages viewed and session duration. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Third-Party Services

Our contact form is processed through Formspree, a third-party form service, which transmits your submission to our email. Formspree's handling of your data is governed by its own privacy policy.

How We Protect Your Information

We take reasonable administrative and technical measures to protect the information you share with us. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may contact us at any time to request that we delete the information you've provided to us, correct inaccurate information, or ask what information we hold about you. We will respond to reasonable requests within a reasonable timeframe.

Children's Privacy

Our Site and services are directed at businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this Privacy Policy? Reach us at info@backboneitsolutions.com or (361) 331-2244.